![]() Since the WhatsApp bot is integrated with WhatsApp API, it gives you accurate user history and data about each customer.So, your customers won’t have to go out of their comfort zone to get their queries answered. WhatsApp is an app that your customers use every day.That means you can have a one-on-one, real time conversation with every individual customer. WhatsApp chatbots help you answer customer queries quickly and asynchronously.Here are some of the major advantages of using WhatsApp bots: Regardless of the type of WhatsApp bots you choose to have, they can help your business. Whereas, rule-based chatbots are based on decision trees that give a structured experience. NLP-based Chatbots use natural language processing to provide the effect of human conversations. Chatbots can either be NLP-based or rule-based. There are two types of WhatsApp bots that you can create for your brand. A WhatsApp chatbot is a real-time automated conversational solution that helps you enhance customer service.Ĭustomers can chat with your brand directly on the messaging app and this is possible via WhatsApp API integration. Now that you know all about the WhatsApp Business App and WhatsApp Business API, let’s examine WhatsApp chatbots. Now, the process takes only a few minutes.Ĭonsider this your cue to get WhatsApp API today and make use of special features like chatbots and more! What is a WhatsApp chatbot? ![]() Earlier, you might have had to wait for months. ![]() The process for getting access also takes way less time. After WhatsApp released the new cloud version of WhatsApp API, it’s become quite easy to access WhatsApp API. Using WhatsApp API, you can create a WhatsApp bot for your company to send and receive notifications from customers.īefore May 2022, SMEs had to get a Business Service Provider (BSP) to get access to WhatsApp API. It is important for you to know about WhatsApp API as WhatsApp bots are integrated with it. Moreover, you will also be able to send notifications to your customers. With the WhatsApp API, you will be able to provide enhanced customer support. What is WhatsApp API?Īs mentioned above, if you own a medium or large business, you should be using WhatsApp API. You can get rid of any worry since WhatsApp also launched the WhatsApp Business API. However, if you’re a medium or large business owner, you must be wondering what you can use. Truly, the WhatsApp Business App is one of the best marketing tools you can use as a small business.
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